I wonder many times how govt./semi govt agencies work in service sector
it is very interesting
I was dealing with a piped gas agency for domestic supplying gas for domestic use. the pipe within the kitchen had collected a lot oily muck on it .
since it was inside the kitchen , for reason for safety called the control room call centre . they told me ,in case I register a complaint they can replace the pipe at 1500rs service plus 355 rs a metre in 17 days max.
I said i wanted it to be cleaned and painted and wanted the tel. of nearest service centre.on calling the local service centre , they told me only if I register a complaint at call centre they will service me as bills for service can only be done by call centre.neverthless called on me on persuasion
. after inspection , told me helpfully , i myself can scrap it and paint it myself .also adding that I can buy a paint matching the tiles in the kitchen .. on my suggestuion he should do it for a price, he gave me an alternate .ie. wait for one more year , when they will paint all the pipes in all households in my immediate neighbourhood since five years would be completed by then and they will take up the activity for everyone and not for me alone.
so I was back to square one.this is what happens when services are given by govt. all are encouraging and helpful and nothing gets achieved.
similarly I wanted a locker since my flat got burgled recently and wanted to keep some valuables .
first bank told me that they were trying to create space for lockers for last three years and could not get a sanction .
the next told me that he had a waiting list and he can add my name . in case locker falls vacant i can have it .
the third , a recently opened one looked suspiciously at me and asked if bank manager told me to talk to him . the manager was on leave, he told me to come after a week when the bank manager would return from leave.[this is the week for for taking leave in delhi].
when I asked for the form , he explained the rules which included providing a stamp paper for rs 100 besides deposit of minm. value. agreed for these and asked for the form.
then he said there is a waiting list which only the bank manager has the discretion to waive and told me come next week . since I further insisted to have form , he told me the forms are in branch managers desk which is locked and only manager has the key.
so after a exhaustive round of banks returned without success.
all of you must be having similar experiences .Do you want to share ?
it is very interesting
I was dealing with a piped gas agency for domestic supplying gas for domestic use. the pipe within the kitchen had collected a lot oily muck on it .
since it was inside the kitchen , for reason for safety called the control room call centre . they told me ,in case I register a complaint they can replace the pipe at 1500rs service plus 355 rs a metre in 17 days max.
I said i wanted it to be cleaned and painted and wanted the tel. of nearest service centre.on calling the local service centre , they told me only if I register a complaint at call centre they will service me as bills for service can only be done by call centre.neverthless called on me on persuasion
. after inspection , told me helpfully , i myself can scrap it and paint it myself .also adding that I can buy a paint matching the tiles in the kitchen .. on my suggestuion he should do it for a price, he gave me an alternate .ie. wait for one more year , when they will paint all the pipes in all households in my immediate neighbourhood since five years would be completed by then and they will take up the activity for everyone and not for me alone.
so I was back to square one.this is what happens when services are given by govt. all are encouraging and helpful and nothing gets achieved.
similarly I wanted a locker since my flat got burgled recently and wanted to keep some valuables .
first bank told me that they were trying to create space for lockers for last three years and could not get a sanction .
the next told me that he had a waiting list and he can add my name . in case locker falls vacant i can have it .
the third , a recently opened one looked suspiciously at me and asked if bank manager told me to talk to him . the manager was on leave, he told me to come after a week when the bank manager would return from leave.[this is the week for for taking leave in delhi].
when I asked for the form , he explained the rules which included providing a stamp paper for rs 100 besides deposit of minm. value. agreed for these and asked for the form.
then he said there is a waiting list which only the bank manager has the discretion to waive and told me come next week . since I further insisted to have form , he told me the forms are in branch managers desk which is locked and only manager has the key.
so after a exhaustive round of banks returned without success.
all of you must be having similar experiences .Do you want to share ?
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