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Dear Mr.Subrahmanyam sir,

I 100% agree with you on this.When i used to be in Hospitality industry the basic rule was to remmeber the guests name and call them by their name which used to enhance the closeness that the guest may feel. One guest was so shocked when we called her by her name when she turned up in our hotel after a lapse of 2 years and the proud look she gave to her friends that she is remembered even after two years was to be seen... Cheers. ( thanks for taking my thoughts back to my earlier pleasant days...)

[QUOTE="manoharkumar, post: 162088, member: 31399"] Dear Mr.Subrahmanyam sir, I 100% agree with you on this.When i used to be in Hospitality industry the basic rule was to remmeber the guests name and call them by their name which used to enhance the closeness that the guest may feel. One guest was so shocked when we called her by her name when she turned up in our hotel after a lapse of 2 years and the proud look she gave to her friends that she is remembered even after two years was to be seen... Cheers. ( thanks for taking my thoughts back to my earlier pleasant days...) [/QUOTE]

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