give them unmoderated access to their voices and opinions.
There is unmoderated access to their voices and opinions. Only when this access crosses the line and into the "personal" space that moderation becomes necessary. Most often if one is able to draw a line and stay behind it without getting too emotional/personal, then there are no issues. but in the heat of the discussion, it does cross the line. When the moderator steps in, fireworks erupt.
One must also understand, something that was moderated in topic A need not be moderated in topic B because it might be relevant to the topic or the discussion happening.
In many cases, people have been told. They have been asked not to drag what was discussed in Topic A to Topic B. But it does not happen.
Self Moderation is very important here. How much we give unmoderated access and freedom of speech, there does come a time when certain things do cross the line of sensitivity.
Sensitivity levels of people also vary a lot. In a scenario where one does not meet face to face, before replying one has to be double sure whether it will hurt someone else's sentiments or not.
Very often the most number of complaints come from those passive readers and non-active participants.
If it appears that the actions were not to the administrators or moderators liking too and were supposedly playing to the gallery, why all these drama? Send them white doves, offer them a red carpet.
No one asked them to go. No one forced them to go. It was entirely their choice. We only stepped in to warn them against crossing the line and stay away from topics where they might be issues. I guess as a moderator we can do that. But when we do that, either we are questioned publically (which is not allowed) or the member leaves.
So, If your Boss pulls you up for some work not done, are you going to quit your job saying he/she has been unfair to me?
All that is being asked is Be Wise, Put yourself in the other person's shoes, Understand different people have different sensitivity levels , stay away from posting personal remarks (if someone has posted against you, ignore) and most of all let bygones be bygones - no need to drag what was discussed yesterday or in a diff topic to the current one.
I do not think this is a big ask from anyone.
Beyond this nothing more from my side. If they still decide to stay away, its fine with me. I respect their decision. If they do decide to come back, the site is always open for them.