A Portal for Public Grievance

[NSP]

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Since the discussion on Public Grievance was on the news - I just tried lodging a Grievance in the portal suggested by my lawyer - wow it was working and instantly I got acknowledgement with reference number in my mobile! I hope that it is not something like 'Anniyan' portal implementing Karuda Puraanam!!

The portal is :: Grievance Redress Mechanism in Government ::

You have facility to lodge grievance to any State Government and Central Government Departments. I even received call from Special CM Cell for confirmation on the veracity of my grievance the very next week of me posting my Grievance but no action till today (just 2 weeks!). What is the experience of other TBs who have used it before?

 

[sangom]

Since the discussion on Public Grievance was on the news - I just tried lodging a Grievance in the portal suggested by my lawyer - wow it was working and instantly I got acknowledgement with reference number in my mobile! I hope that it is not something like 'Anniyan' portal implementing Karuda Puraanam!!

The portal is :: Grievance Redress Mechanism in Government ::

You have facility to lodge grievance to any State Government and Central Government Departments. I even received call from Special CM Cell for confirmation on the veracity of my grievance the very next week of me posting my Grievance but no action till today (just 2 weeks!). What is the experience of other TBs who have used it before?

It is grievance re-dressal, dressing it in some other attire; here now your original grievance has been redressed as another of not getting any further feedback. So is not the govt. true to its word?

Shri NSP, I know something about the Banking Ombudsman and how it works. In India you can't expect any real improvement unless there is a cosmic miracle. So, I will go to the concerned office and make enquiries with the concerned official/s if possible.

 

[guruvayurappan]

dear sangom and NSP !
it is true that we are able to get result after our grievance is registered. but in my experience the customer care center of railways,BSNL and banks are doing able service.