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There is shortage of work force in Chennai. Labour cost is going up every year on a continuous basis and we can control the same only by improving productivity. If we are getting 100 units per hour production now, we have to ensure that we get atleast 110 units per hour from the same line next year to keep atleast floating in the market place.
Human Relations Management is a big task and we are continuously learning. On the one side we have to dance to the tune of our customers and on the other side we are forced to fulfill the aspirations of our employees. There is no place of my personal preferences at my work place and I have to choose the best candidate for the task irrespective of his religion, caste, language or race. If I don't follow this policy, I will be thrown out of my business.
Thanks RVR.
which may touch upon one of the sore issues we have ie tambrams not supporting their own, when it comes to hiring. i would like to discuss it with you, bereft of emotions from other folks, because i think, between you and me we can look it at objectively, and ensure that no betrayal has been committed and no expectations are raised either.
a good job is a lifeblood of any family and i suspect, that in tamil nadu too, we have this paradox, of unemployment coexisting with labour shortages. it is the same in canada, and probably in the usa too.
i have personally patronized tambram business just for the sake of caste and have been burnt in 100% of the cases. supporting someone for the wrong reason, ie caste, when i should be spending my hard earned money wisely, is the first mistake. it encourages a certain complacency which borders a shortcuts and deterioration of quality and service.
the last instance, was when i came to india a few months ago, for wedding of a neice. we had the pondugal function to be starting at 10 on a weekday. the caterer, of a tambram, was asked to deliver at 9:30 the food. the food turned up past noon, the excuse given, that the lady had to get her own kids ready to school etc etc. why did they take the order? we could have gone elsewhere?
the same goes for vatthal guys, who sure present themselves regularly, with ever increasing prices and poorer quality. there is a simple formula to success - delight the customer. unfortunately in small tambram business, started ad hoc, i don't know whether it is deeply held belief that business is to make money hook or crook, and that the customer will not notice the shortfalls? or simply that the business is doing so poorly, that they have to take short cuts - which in itself is a downward spiral?
many tambrams who indulge in the food prep trade find it a difficult go, because this trade is so finnicky and on top of that the need for freshness. a murukku or adhirasam's life span is a few days, and if it is not sold, should be discarded. which may not be palatable to the entrepreneur. the concept of mark downs, fast turnovers, low margin and high volume are concepts that may be ingrained in the chettiaars, nadars or muslim shopkeepers, but unfamiliar to us, especially the group that is trying to subsist by these manufactured food industries. even daily caterers, sometimes have been known to adulterate the leftover morning food and pass it off as fresh for the dinner. except when you open the tiffin box and find the nasty smell of spoilt coconut and throw away the entire container....
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