drb
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That is the governance philosophy and method Sri Modi institutionalized in gujarat; single window clearance, online application even at village level, direct complaint lodging and resolution within time limits, escalation by the complainant and the officials concerned, direct action on corruption complaints. So the common man has less hazzles if his need or demand is normal and genuine.
Officials at the intermediate and higher levels are warned immediately after the demand or acceptance of money to return the money and do the work. So the culture has spread to most of the low and medium level officials to go as per rules and not to bend rules.
I agree. But I guess, there must be something more for that success in Gujarat. Here also online applications and such are available, but not quite efficiently done.